PRODUCT
Built to know your business
Convylo reads your site, catalog and docs — then answers like your best employee.
THE DASHBOARD
Everything in one board
Knowledge sourcesRe-sync all
- convylo-shop.lt
- Website · 1,240 pagesSynced · 2 min ago
- Product catalog.csv
- 3,180 itemsSynced · 2 min ago
- FAQ & policies.pdf
- 46 pagesSyncing… 82%
Sources re-sync nightly. Edit any answer in plain language — the bot remembers the correction everywhere.
LIVE PREVIEW
UNDER THE HOOD
Grounded by design
Knowledge engine
Re-reads your site nightly, so answers never go stale.
Guardrails
Answers only from your content — and says so when it can’t.
Source citations
Every reply links the page it came from.
HANDOFF
Humans, one tap away
When a chat needs a person, Convylo brings one in — with the whole conversation attached, so nobody starts from scratch.
- Full transcript included
- Assign rules by topic or language
- Slack & email alerts
THE PIPELINE
From question to resolution
Every message runs the same four stages. No black box: you can inspect what was retrieved, what was answered, and why a chat was escalated.
01 · RETRIEVE
Finds the passages
Semantic search across your pages, catalog and docs — in the customer’s language.
02 · GROUND
Checks the facts
Live stock, prices and order status come from your systems, not from memory.
03 · ANSWER
Writes in your voice
One tone across every channel, with the source page cited underneath.
04 · ESCALATE
Knows its limits
Low confidence, refunds or angry tone? A human joins with the full transcript.
IN THE WIDGET
Grounded answers, live
The widget is the whole product surface: it quotes your own pages, pulls live data from your systems, shows what it used, and pulls in a teammate the moment the request stops being routine.
- Sources on every answer — your team can audit any reply in one click.
- Live system data — stock, prices and shipment status, never cached guesses.
- Handoff in one tap — with the transcript, so nobody repeats themselves.